The previous years saw an incredible leap in artificial intelligence assistants such as Siri and Alexa. With one touch of a finger, AI assistants can perform simple tasks, such as play music or order from a restaurant.
This year, users are moving away from assistants who perform mundane tasks. Businesses are now turning to companies such as United Call Center to maximize the potential of virtual assistants in upgrading the customer experience and scaling their business. Integrating virtual assistants provides several advantages, especially for startups and medium-sized enterprises.
Re-Channel the Budget
Entrepreneurs who wish to reduce the cost of business turn to virtual assistants. With VAs, business owners can cut costs as they do not need to pay benefits like they would for full-time employees. As virtual assistants usually work from home offices, entrepreneurs don’t need to worry about additional internet bandwidth, rent, or power costs.
Experts estimate that hiring VAs allows entrepreneurs to save up to 40% on business expenses. They can then re-align these savings to other areas of the business, such as an operating system upgrade or a digital marketing campaign.
Grow the Business
For businesses going through the scaling process, additional labor power is vital to accommodating the increasing work volume. Adding more people is definitely an option; however, full-time employees may create wide cost differentials.
To prevent a disruption in the momentum due to inventory shortfall, poor service, or any other pitfall resulting from a lack of manpower, entrepreneurs may turn to virtual assistants.
VAs will not only keep the incremental costs lower; they also offer more flexibility, as they have no fixed work schedules. By moving them to shifts that require additional hands, entrepreneurs can better manage their business’ productivity.
When maximized properly, virtual assistants can be an entrepreneur’s secret weapon in scaling the business. They do not only significantly lower business costs, they also exponentially increase productivity.